Dear ICBC Client Community,

We want to take a moment to personally share an important decision regarding our clinic’s relationship with ICBC. Recently, ICBC released a new set of terms that are now officially in effect as March 30th, 2025. After careful consideration, our team has made the difficult decision to remove ourselves from ICBC’s new Health Care Services Provider Network and to end our direct billing to ICBC.

We totally understand that this will be a significant inconvenience for our ICBC clients who rely on this coverage for rehabilitation, and we want to be fully transparent about why we’ve made this decision.

The new ICBC provider agreement introduces terms that not only place an excessive administrative and financial burden and risk on clinics and practitioners, but also create significant risks for you as a patient. The new agreement gives ICBC extensive control over how care is provided, including the ability to:

• Dictate treatment decisions, based on financial and performance metrics rather than clinical need.
• Conduct invasive audits, including accessing your private health records without your explicit consent.
• Refuse and claw back payment for care they later deem unnecessary, even after treatment has been provided in good faith.
• Place restrictions on how and what services you can access, potentially limiting your ability to get the treatment that best supports your recovery.

These terms compromise both your privacy and our ability to provide you with the highest quality, patient-centered care. If we remain a part of ICBC’s provider network, we would be forced to accept their oversight into our treatment plans, subjecting you to decisions that may not align with your best health care interests. Additionally, the new contract puts you at risk of having your treatment retroactively denied, leaving you financially responsible for care that ICBC initially approved.

 

What This Means for You:

• WE CAN STILL TREAT YOU! While we won’t be an ICBC vendor, our practitioners are still available to support your recovery.
• You retain more control over your care. Without ICBC dictating treatment, we can work together to ensure your recovery is guided by clinical expertise and best practice guidelines, instead of performance metrics implemented by ICBC policies.
• You will need to submit your own receipts to ICBC. We will note be able to direct bill, so you will pay for your treatment at the time of service and submit your receipts to ICBC for reimbursement.

 

We know that navigating recovery after a motor vehicle accident is already extremely challenging and emotionally draining, and we very frustrated and saddened that ICBC’s policies have forced us to make this choice. However, we firmly believe that this choice ultimately protects you—your privacy, your access to care, and your ability to receive treatment based on your individual health care needs rather than insurance-driven metrics and restrictions. Maintaining a vendor account with ICBC under these terms would compromise our values and ethics and we cannot in good faith move forward.

We remain fully committed to your health and recovery and we will do all that we can to support you through this transition. We will continue to communicate any changes or updates to you transparently as well. We anticipate many questions and concerns and as such, please feel free to email or call us. Thank you for your patience, understanding, and trust as we navigate this transition.

With Appreciation,

❤️ Team Dockside Physio