Dockside Physiotherapy Privacy Policy

We’re committed to protecting your personal information and ensuring that you trust us at every step of your physiotherapy journey. This Privacy Policy explains how we collect, use, communicate, disclose and safeguard your data, as well as highlight your rights in accessing and controlling the information you share with us.

We encourage everyone to read this policy in advance of sharing your personal health information with us, either in-person or online. By accessing our website (https://docksidephysio.com) or providing us with your information, you are acknowledging and agreeing to the terms of this Privacy Policy.

 

Information We Collect

We collect various types of personal information, including:

• Personal identification information (name, email address, phone number, address etc.)
• Payment/insurance policy information
• Health and medical history relevant to your treatment
• Website usage metrics via Google Analytics and Google Search Console (which collects non-identifiable data)

 

How We Use Your Information

Your information is used to:

• Provide personalized physiotherapy and dietitian treatment
• Improve our services and offerings
• Communicate with you about appointments (such as booking confirmation emails and email/text message reminders), payments, and clinic updates
• Understand how people interact with our website (i.e. which web pages are most popular, how long people spend on a given web page, etc)

 

Sharing Your Information

We understand there is an immense amount of spam and fraud occurring in recent years as a result of leaked or unknown sharing of information. We DO NOT share your personal information with third parties, except:

• When required by law
• When you provide us with written or verbal consent
• When we need to protect our safety

 

Security Measures

• We implement rigorous security measures to protect your data from unauthorized access, modification, or disclosure via data encryption and secure storage
• We carefully select digital services that we utilize (Jane, Sync, SRfax, etc) to ensure they meet PIPA (Personal Information Protection Act) and/or HIPAA (Health Insurance Portability and Accountability Act) standards and that data is kept or transferred within Canadian borders

 

Your Rights

You have the full right to:

• Access and update your personal information, including clinical notes written by your physiotherapist or dietitian
• Request the deletion of your data*
• Opt-out of marketing communications

*Please note that while we are able to delete your name, contact info, date of birth, insurance information, and any other identifiable data, we are legally obligated by our regulatory body (the College of Health and Care Professionals of BC) to keep your clinic notes for period of 16 years commencing from the date of your last visit. Feel free to read more about our college standards for documentation as well as privacy and record retention by clicking on the links.

 

Changes to Our Privacy Policy

We may periodically change this policy:

• As we update our clinical procedures
• To remain compliant with college or provincial legal regulations

 

Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact our Privacy Officer, Evan Thomas.

 

Phew! You made it. Thanks so much for reading and for your interest in our clinic 😊